Privacy Policy

This policy covers www.brettrips.com, the signed-in consignor portal, the emails we send you, and our support ticket system. It applies alongside our Terms & Conditions. BrettRips is based in Florida and our services are intended for consignors in the United States.

• Identity and contact. Your name, email address, and profile picture from your Google account when you sign in; your Whatnot username; and your phone number if you provide it.
• Payout details. The information for your chosen payout method: PayPal email, Venmo phone number, the name and mailing address for a check, or your bank account holder name, account type, routing number, and account number for direct deposit. Bank account and routing numbers are encrypted when stored.
• Consignment data. Your submission IDs, card counts, submission type, notes, discount codes, shipping carrier and tracking numbers, show assignments, sale totals, fees, adjustments, and payout records. We record the opening of every package we receive on video.
• Communications. Support tickets and the messages exchanged with our team, and testimonials you choose to submit.
• Affiliate data. Referral codes you use or share, and commissions earned through our affiliate program.
• Technical data. Sign-in cookies, your IP address, browser and device type, and the pages you visit on our site along with where you came from. We keep this usage record ourselves. We do not use advertising cookies, Google Analytics, or third-party trackers.

We use your information to:

• Run your account, receive and track your cards, sell them on our shows, and pay you.
• Send emails about your submissions, show schedules, payouts, support tickets, and account, including reminders for unfinished submissions. You can manage most of these in your settings.
• Answer your support tickets.
• Run the affiliate program and apply discount codes.
• Show testimonials you have chosen to share.
• Prevent fraud, shill bidding, and abuse, and keep the site secure.
• Meet legal, tax, and accounting obligations.
• Understand how the site is used so we can improve it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with:

• Whatnot. Your cards sell on our Whatnot shows. Listings include your submission ID in the title so you can follow your cards. Buyers and viewers see listing content, not your identity.
• Service providers. Companies that run parts of our service for us: Vercel (hosting), Supabase (sign-in and database), Google (sign-in), Resend (email), and EasyPost (shipment tracking updates). Our team also receives internal Discord notifications about new submissions, tracking updates, and support tickets, which include your Whatnot username and submission details.
• Payment providers. PayPal, Venmo, your bank, or the postal service, as needed to deliver your payout.
• The public, when you choose. Testimonials are shown with your Whatnot username unless you post anonymously. Submission share pages, which only you can choose to share, show the submission ID and show details.
• Others when required. Legal and accounting advisers, law enforcement or regulators when the law requires it, anyone we need to involve to protect our rights, your safety, or the safety of others, and a successor if our business is sold or merged.

All connections to the site are encrypted. Bank account and routing numbers are encrypted at rest, and only administrators can access them, solely to send your payout. Administrators sign in with the same Google authentication you use. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.

• Account, consignment, payout, and tax records: for as long as your account is active, plus 7 years.
• Support tickets: for as long as your account is active.
• Payout details: replaced when you update them in settings. Records of payouts already made are kept with your consignment records.
• Site usage records: only as long as useful for improving the site.

• Update your name, phone number, payout method, and email preferences anytime in your account Settings.
• Turn individual notification emails on or off in Settings. Account, payout, and support ticket emails are required while your account is active.
• Close your account by opening a support ticket or emailing us. We will finish any in-progress consignment or payout first.

Depending on where you live, you may have the right to access and receive a copy of your personal information, correct it, or delete it, and to not be discriminated against for exercising those rights. We honor these rights for everyone, wherever you live.

To make a request, open a support ticket from your account or email consignment@brettrips.com from the email address on your account. We will verify your identity before acting and respond within the time the law requires. We may keep records we are required to retain for legal, tax, or accounting reasons.

Our services are for adults 18 and older. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. If we make a material change, we will tell you by email or in your portal before it takes effect. The date at the top shows when it was last updated.